AI agents for customer support

The AI agent for customer support.

Keep more customers with the team you have. Frosty sorts the inbox, drafts each reply from your help docs and holds it for your review, so every customer gets a fast, right answer.

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Inbox
Insight
The planAbout 10 creditsExample
  1. 1Read the new support emailsGmail2 credits
  2. 2Find the answer in the help docsNotion4 credits
  3. 3Draft each reply and hold itGmail4 credits
Three jobs it takes off your team

Faster answers. Fewer repeat tickets.

Answer every ticket

The same ten questions fill the inbox, and the hard ones wait behind them.

Frosty drafts each reply from your help docs. You read it, tweak it, tap send.

Zendesk · Intercom · Gmail

Sort the inbox

Urgent tickets sit between the easy ones until someone scrolls far enough.

Frosty ranks the day's tickets by urgency and posts the ones that need a person to Slack.

Zendesk · Slack · Gmail

Fix what keeps coming up

Customers keep asking what the docs should already say.

Each week Frosty groups the repeat questions and drafts the help doc fixes that would stop them.

Intercom · Notion · Docs
The AI agent that works your inbox

Most AI tells you what to reply. Frosty drafts the answer.

01

It knows your product
and your policies.

One company brain for the team: help docs, refund rules, tone and past answers. Next month it already knows the baselines.

RemembersExample
  • Customer A prefers a call
  • Refunds past 30 days go to the founder
  • Reply in a warm, short tone
02

Inside the tools
your team already uses.

Zendesk, Intercom, Gmail, Notion and Slack, out of 3,000+ apps. No ready-made action for the job? It calls the app's API itself.

ConnectedExample
  • Read 38 open tickets in Zendesk
  • Found 12 answers in Notion
  • Posted the urgent list to #support
03

Works the inbox
while you handle the hard ones.

Set it once and it runs on schedule: replies drafted each morning, the urgent list at noon, the repeat questions on Friday. Every run leaves a receipt.

On scheduleExample
  • Daily 8:00 · Replies drafted
  • Daily 12:00 · Urgent tickets posted
  • Fri 3:00 · Repeat questions listed
04

Nothing sends
without your tap.

Replies and deletions wait for your yes. Refunds stay with your team. It and it can never approve itself. Sharing rules decide who sees which tickets.

Waiting for youExample
  • 9 replies drafted
  • 2 refund requests flagged for a person
  • 0 sent without a yes
Security you can see

See everything it can touch.

Open any automation: what it can read, who can use it, and every action it took, with the time.

See who handles your data

Permissions

Example
  • GmailWrite asks first
  • AirtableWrite asks first
  • SlackWrite asks first
  • Google SheetsWrite asks first

Read per app. Writing always asks first.

Sharing

Example

Now shared with: Just me

Private by default. You widen it.

Activity log

Example
  1. Read 3 invoices from Gmail
  2. Asked you before writing to Airtable
  3. You approved the message to #customers
  4. Sent it and saved the receipt

Every action, with the time it happened.

Try it on your inbox

in free credits, on the house

  • Draft the repliesFrom your help docs, held for review.
  • Sort the inboxUrgent tickets surfaced first.
  • Fix repeat questionsHelp doc updates, drafted weekly.
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Hire Frosty. Get it done.

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Revenue dashboardExample
Orders128
Refunds4
Repeat buyers37
Frosty

12 new leads answered. 3 replies held for you. Send them?

ApproveSkip
AI agents for customer support | Frosty