Terms of Service

1. Acceptance of Terms

Welcome to Frosty, an AI-powered autonomous coworker service provided by FROST THE BRAND LLC (“Frosty,” “we,” or “us”). These Terms of Service (“Terms”) govern your access to and use of the Service, including any content, functionality, and services offered through our web application, our Slack integration, and any apps Frosty builds and hosts for you. By creating an account, installing the Frosty Slack app, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

You represent that you are at least 18 years old (or the age of majority in your jurisdiction, if higher) and legally able to enter into a binding agreement. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms. The Service is intended for business use and is not directed to anyone under 18.

2. Description of the Service

Frosty is an autonomous AI coworker that helps businesses get real work done. You chat with Frosty (in our web app or in Slack), and it plans, builds, connects to the software you use, and delivers real artifacts. Key aspects of the Service include:

• Chat surface: an in-app chat and a Slack integration. In Slack, Frosty reads and responds to messages in channels where it is invited and to direct messages, as described in our Privacy Policy.
• AI-powered assistance: the Service uses advanced AI (including third-party AI providers) to understand requests, research, generate documents and reports, and perform tasks on your behalf.
• Integrations: Frosty connects to third-party business tools you authorize, through pre-built OAuth connectors, connectors it writes against an app's API, or browser automation as a fallback. Each integration requires your authorization and is governed by that provider's own terms. Integrations are workspace-shared by design: authorized members of your workspace may use connected tools through Frosty, and actions may execute using the connected account's permissions.
• Spaces: Frosty can build and host dashboards and web apps for you on its own links, with access controls you set.
• Autonomy and automations: Frosty can run scheduled tasks and automations. Depending on your settings, some low-risk actions run directly, while destructive or outbound actions require explicit approval through our confirm-before-act gate or the Approvals inbox.

3. Account Registration and Security

To use Frosty you create an account and may connect a Slack workspace and additional business tools. You agree that:

• Authorization: you have authority to create the account, install apps, and grant the permissions Frosty requests for your workspace.
• Account security: you are responsible for keeping your sign-in credentials and any connected third-party accounts secure.
• Shared integrations: if you connect an integration, you represent you are authorized by your organization and the relevant account owner to do so. Because integrations are workspace-shared, you are responsible for the scopes granted and the resulting access available to your workspace through Frosty.
• Responsibility for use: you are responsible for all activity in your workspace, including actions Frosty takes on your behalf after approval or under your pre-authorization settings. Notify us at support@heyfrosty.ai of any unauthorized activity.
• Authorized users: you are responsible for your team's compliance with these Terms.

4. User Permissions and Data Access

By connecting Frosty to your workspace and business tools, you grant FROST THE BRAND LLC the permissions necessary to provide the Service:

• Consent screens: during connection you are shown the permissions being requested (for Slack, posting and reading messages where the bot is invited, etc.; for other tools, the scopes that integration needs). Granting consent authorizes us to use those permissions to provide the Service.
• Scope of access: Frosty reads and responds where invited, processes the content and instructions you give it, accesses connected-app data to perform requested tasks, and executes approved actions. Access tokens are stored securely; we never send your account passwords or raw credentials to the AI model.
• Use of data: data from your workspace and connected tools is used only to provide and support the Service (including security, reliability, billing, and service communications), in accordance with our Privacy Policy. We do not sell your personal information.
• Revocation: you may uninstall the Slack app, disconnect an integration, or delete your account at any time to stop new data collection from those sources.

5. Approval Mechanisms and Autonomous Actions

Frosty operates with varying levels of autonomy, and you acknowledge:

• Low-risk actions: Frosty may directly perform read-only work, research, drafting, and reversible solo actions, and may execute actions you have configured as pre-authorized.
• High-risk actions: destructive or outbound actions (deleting, sending, paying, inviting others) require explicit approval before execution; unattended automations queue their writes to the Approvals inbox.
• Pre-authorization: if you enable auto-approve settings, recurring automations, shared integration permissions, or similar controls, you authorize Frosty to execute covered actions without per-action human approval.
• Approval authority: you are responsible for ensuring only authorized people can view and approve action requests. An approval by a user with access to the request constitutes authorization to proceed.
• Execution responsibility: once an action is approved or allowed by your settings, Frosty will attempt to execute it, and you are responsible for the consequences.
• Control: you are responsible for promptly updating or revoking approvals, connections, permissions, and automation settings when people, roles, or needs change.

6. Acceptable Use Policy

By using Frosty you agree NOT to:

• Use the Service for any unlawful, illegal, or fraudulent activity.
• Infringe or misappropriate the intellectual property, privacy, or other rights of any person or entity.
• Use the Service in violation of export control, sanctions, or trade laws, or by or for any restricted person or entity.
• Use the Service in ways that violate the terms of Slack or any connected platform.
• Attempt to gain unauthorized access to any system, account, or data related to the Service or connected platforms.
• Create content that is false, misleading, defamatory, obscene, or that promotes hate, violence, or illegal activity.
• Create or distribute phishing content, malware, harmful code, or deceptive impersonations.
• Interfere with or degrade the Service, including by abusing automation, scraping outside intended use, or imposing unreasonable load.
• Send spam or unsolicited messages, or abuse any connected system.
• Bypass usage limits, approval mechanisms, or security features.
• Use the Service for weapons development, unlawful surveillance, or other high-risk contexts where failure could cause death, injury, or severe damage.

Violations may result in immediate suspension or termination, and may expose you to legal liability. We may investigate suspected violations and cooperate with law enforcement where appropriate.

7. Data Handling and Privacy

Your privacy matters. By using the Service you agree we may collect, use, and process your data as described in our Privacy Policy, which is incorporated by reference. In particular: content from your conversations and connected tools is processed by automated AI systems, including our third-party AI provider (Anthropic). Your content is used to perform the work you request, not to train AI models, and our AI provider does not use data submitted through its business API to train its models. You can request deletion of your data at any time by contacting support@heyfrosty.ai or by deleting your account; disconnecting a source stops new collection but does not by itself delete previously stored data, which we remove per our Privacy Policy and retention timelines.

8. Intellectual Property Rights

The Service, including its software and content, is owned by FROST THE BRAND LLC or our licensors and protected by intellectual property laws.

• License to you: subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes.
• Restrictions: you will not copy, modify, distribute, reverse engineer, or create derivative works from the Service.
• Your content: you retain ownership of the data and content you provide. You grant us a limited license to process it as needed to provide the Service.
• AI-generated content: reports, documents, and other output Frosty generates are provided as work product for your business use.
• Feedback: if you give us feedback or suggestions, we may use them freely without obligation to you.

9. AI Content and Disclaimers

The Service uses AI to generate content and take actions. You acknowledge:

• AI can be imperfect: output may be incorrect, incomplete, or inappropriate. You are responsible for reviewing and verifying AI output before relying on it.
• No professional advice: Frosty does not provide legal, financial, tax, medical, or other professional advice. Use your own judgment and consult qualified professionals when appropriate.
• User responsibility: you are responsible for business decisions and actions taken based on Frosty's output.
• No guaranteed human review: autonomous tasks and pre-authorized automations may execute without real-time human review.
• Platform compliance: you are responsible for ensuring actions executed through Frosty comply with connected platforms' policies and applicable law.

10. Pricing and Billing

The Service is offered with a free trial and paid subscription plans. New users receive promotional free credits and can use Frosty without entering a payment method until they choose to upgrade.

• Credits: paid plans provide a monthly balance of usage credits, shared across your workspace; you can also purchase additional credits. Credits are consumed as Frosty does work.
• Payment: fees are in U.S. dollars unless stated otherwise. You authorize us and our payment processor (Stripe) to charge your selected payment method for applicable fees and taxes.
• Billing and renewal: paid subscriptions are billed in advance and renew automatically each period until cancelled.
• Cancellation: you may cancel anytime; cancellation takes effect at the end of the current billing period.
• Refunds: fees are generally non-refundable except at our discretion or where required by law.
• Price changes: we may change pricing or introduce new plans on at least 30 days' notice via email or a message to your workspace administrators.
• Referrals: our referral and affiliate program, including any credits or cash commissions, is governed by separate program terms.

11. Termination

By you: you may stop using the Service at any time by disconnecting integrations, uninstalling the Slack app, and deleting your account. Disconnecting a source stops future collection; deleting your account or sending a validated deletion request removes previously stored data per our Privacy Policy.

By us: we may suspend or terminate access, with or without notice, if we believe you have violated these Terms, you pose a security, legal, or business risk, or we discontinue the Service. We may also limit specific integrations or features where reasonably necessary for security, compliance, or risk.

Effects: on termination, your right to use the Service ends. Provisions that by their nature should survive (including IP, disclaimers, limitation of liability, indemnification, and governing law) survive.

12. Disclaimers of Warranties

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, FROST THE BRAND LLC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We make no warranty regarding the accuracy or reliability of AI output, and we are not responsible for the availability or functioning of Slack or other third-party services the Service relies on. Where a jurisdiction does not allow certain exclusions, they apply only to the maximum extent permitted by law.

13. Limitation of Liability

To the maximum extent permitted by law, FROST THE BRAND LLC and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, business interruption, or reputational harm, arising out of or related to your use of the Service. Our total cumulative liability for all claims will not exceed the amount you paid us for the Service in the twelve (12) months before the claim (or one hundred U.S. dollars if you paid nothing). We are specifically not liable for actions Frosty takes on connected platforms after approval or under your pre-authorization settings, or for business decisions made based on its output. Where a jurisdiction does not allow certain limitations, liability is limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify and hold harmless FROST THE BRAND LLC and its affiliates from claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: your use of the Service; actions executed by Frosty after your approval or under your pre-authorization settings; your configuration of shared integrations, permissions, or automations; your violation of these Terms or any law; your violation of a third-party platform's terms; or your violation of export control or sanctions laws.

15. Modifications to the Service and Terms

We may modify, update, or discontinue the Service (or any part of it) at any time. We may also revise these Terms; for material changes we will provide reasonable notice (such as email or a message to your workspace administrators). Continuing to use the Service after updated Terms take effect means you accept them.

16. Governing Law and Jurisdiction

These Terms and any dispute relating to the Service are governed by the laws of the United States and the State of Arizona, without regard to conflict-of-laws principles. Except for disputes subject to arbitration below, you agree to the exclusive jurisdiction of the state or federal courts located in Arizona. If you access the Service from outside the United States, you are responsible for compliance with local laws. Nothing here limits non-waivable consumer rights under applicable law.

17. Arbitration and Class Action Waiver

To the maximum extent permitted by law, you and FROST THE BRAND LLC agree to resolve disputes relating to these Terms or the Service through final and binding arbitration, except that either party may bring an individual action in small claims court, and either party may seek injunctive relief in court for intellectual property misuse, unauthorized access, or confidentiality violations.

Before filing arbitration, the filing party must give written notice and allow at least 30 days for good-faith informal resolution. If unresolved, arbitration will be administered by the American Arbitration Association under its applicable rules and may proceed remotely. You and FROST THE BRAND LLC agree to bring claims only on an individual basis, and not as a plaintiff or class member in any class, collective, or representative proceeding, and each party waives any right to a jury trial for disputes covered by this section. If any part of this section is unenforceable, the rest remains in effect.

18. Miscellaneous

• Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and FROST THE BRAND LLC regarding the Service.
• Waiver: our failure to enforce a provision is not a waiver of it.
• Severability: if a provision is held invalid, the rest remain in effect.
• Assignment: you may not assign these Terms without our consent; we may assign them freely.
• No agency: no joint venture, partnership, employment, or agency relationship is created by these Terms.

19. Contact

Questions about these Terms or the Service: email support@heyfrosty.ai.

FROST THE BRAND LLC, 7150 E Camelback Rd, Unit 444, Scottsdale, AZ 85251, USA.